Help & Information
Do you have a question about ordering, delivery or pick-up? Find your answers here.
You can pick up your order at our shop at Driehoekstraat 10, Amsterdam. Open Monday to Friday from 13:00 to 17:00 (weekends closed).
NB: If you have not yet received a pick-up notification from us, please call ahead to check whether the product is in stock — otherwise you may have made the trip for nothing!
When purchasing on our website you can pay with iDEAL or by bank transfer. Once payment has been confirmed, your order will be dispatched.
Please make sure to only close the iDEAL window after clicking close, otherwise your order will not be registered as placed.
If paying from abroad, we accept payments via SWIFT, Credit card, Bancontact and Sofort Banking.
It's great that you can order our products through the webshop and have them delivered. But what could be nicer than strolling through the Jordaan and picking up your parcel at our shop on the beautiful Driehoekstraat? It saves on delivery costs and we both contribute to a smaller footprint.
With a bit of luck you can even watch us work through the windows! You can't get any closer — unless you book a distillery tour, of course.
If you choose pick-up, we will send you a confirmation once the bottles are ready. Due to staff shortages we operate adjusted opening hours:
Open: Monday to Friday 13:00 – 17:00.
Closed: Saturday and Sunday.
From 1 July 2021, the new alcohol legislation is in effect. This means that upon delivery of your parcel, the PostNL courier will ask for your ID to confirm the parcel is intended for you.
We do not deliver to persons under the age of 18!
If you cannot visit the shop, shipping is your only option. You can still reduce your footprint by ordering multiple bottles per shipment — it lowers your proportional shipping costs.
Shipping costs are calculated automatically at checkout. Our products do not fit through letterboxes and require a signature upon delivery. You will see the costs appear directly when filling your basket.
If you order before 10:00 on a working day and pay by iDEAL, we aim to dispatch your order the same working day. For orders placed after 10:00, we aim to dispatch the following working day.
Unfortunately our post office is no longer just around the corner, so we cannot always guarantee same or next-day dispatch. We aim for this, but due to our small team and high demand it sometimes isn't possible.
NB: If you need the parcel by a specific date, please mention this in the comments field — otherwise we will assume the shipment is not urgent.