NordiPets is committed to ensuring 100% customer satisfaction. If a product does not meet your expectations, you may return your purchase within 30 days of the delivery date, subject to the conditions outlined below.
NordiPets accepts order cancellations before the product has been shipped. When an eligible order is cancelled, a full refund will be issued to the original payment method.
Orders cannot be cancelled once they have been shipped. However, you may return the product after receiving it. Once the returned item has been received and inspected by NordiPets, your refund will be processed within 14 business days, provided that the return is approved.
Undamaged products may be returned for a refund for any reason within 30 days of receiving the product.
To qualify for a return:
For eligible items returned in their original packaging, NordiPets will cover the return shipping cost.
NordiPets reserves the right to reject a return if the product does not meet the requirements stated above.
To request a return, please email info@nordipets.com
Once your return request has been approved, we will provide you with a prepaid return shipping label and the appropriate return instructions.
All returns must be shipped to the official NordiPets return address provided by our customer support team. Please do not return products to any other address.
Once your return has been received and inspected, we will email you to confirm that we have received the returned item. We will also notify you whether your refund has been approved or rejected.
Approved refunds will be processed within 14 business days. The refund will automatically be credited to your original payment method, such as a credit card, PayPal account, or another payment method. The time required for the funds to appear in your account may vary depending on your payment provider.
All customers receiving a refund will be sent an email confirmation for their records.
To help us improve our products and services, NordiPets may occasionally invite you to participate voluntarily in confidential customer surveys.
We will not ask you to provide personally identifiable information as part of these surveys unless clearly stated. Participation is entirely optional, and you may decline any survey invitation without affecting your use of our products or services.